Delivery Information
When placing your order, all of the available delivery options and the estimated delivery date will be displayed in the basket. When your order has been dispatched, you will receive a despatch notification.
Delivery Method | Estimated Dispatch Time | Estimated Delivery Time | Dispatch Days |
|---|---|---|---|
Royal Mail 2nd Class | 2-3 Days | 3-4 Days | Monday - Friday * |
* Excludes Bank Holidays
Returns Policy
We understand that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order.
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Upon receipt of your order, where applicable, we will issue a full refund for your items only. Due to the nature of Personalised items being non resalable we can only issue full refunds in cases of certain circumstances such as the received item/s being damaged on delivery or have been received faulty.
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If you have received a damaged/faulty item please contact our team directly with photo proof at our email info@metalmemories.co.uk and a member of our team will look into this and get in touch as soon as possible.
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Please do not throw away any of the packaging received as these can be reused for returns.