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  • Who will be delivering my parcel?
    We use Royal Mail 2nd Class for most of our dispatches
  • I gave you the wrong delivery address
    If you gave the wrong delivery address please get in touch with a member of our team as soon as possible and we will do our best to help. If your order has already been dispatched unfortunately there is nothing we can do.
  • I gave you the wrong personalisation
    Please get in touch with a member of our team as soon as possible. Unfortunately if your order has already been sent to the production team there is nothing that we can do.
  • I haven't received all of my order
    Please use our contact form stating your order number and the items received and missing. Your missing order items will be investigated by a member of our team to determine a suitable solution.
  • Wrong order recived
    Please use the contact form and state your order number and which item/s are wrong within your order. This will then be investigated by a member of our team to determine a suitable solution.
  • My order has not yet arrived
    Royal Mail 2nd class aim to delivery your parcel within 3-4 working days. Metal Memories cannot guarantee these delivery times as they make take longer to arrive. On dispatch you will have received a tracking number from Royal Mail, your order can be tracked on the Royal Mail website www.royalmail.com/track-your-item Please use this service before contacting us.
  • How do I return an item to you?
    Please see Delivery Information page Use the contact us page and a member of our team will help with this process. Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty.
  • Can you rush my order?
    Please use the contact us page and a member of our team will help to the best of their ability before ordering. If you order before talking to a member of our team we cannot guarantee a rush order
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